# **Cariloop® Terms of Service**

**Introduction**  
These Terms of Service are entered into by and between you and Cariloop, Inc. (“Cariloop”, “we” or “us” or “our”). The following terms and conditions govern your access to and use of our website [www.cariloop.com](http://www.cariloop.com/) and its subpages, our Caregiver Support Platform®, the Cariloop mobile app, and any services available thereon. Please read the Terms of Service carefully before you start to use the Platform. By using the Platform or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound by these Terms of Service and our Privacy Notice.

This Platform is offered and available to users who are 18 years of age or older.

**1. Changes to the Terms of Service**  
We may revise and update these Terms of Service from time to time at our sole discretion. All changes are effective immediately when we post them.

**2. Accessing the Platform and Account Security**  
You are responsible for:
- Making all arrangements necessary for you to have access to the Platform.
- Ensuring all persons who access the Platform through your internet connection are aware of these Terms of Service and comply with them.

To access the Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. All information you provide to register with the Platform or otherwise is governed by our Privacy Notice.

**3. Backup Care Program**  
If your use of our Platform is through Your Employer and Your Employer participates in our Backup Care Program, additional terms shall apply to you.

**3.1 Overview of the Backup Care Program**  
The Backup Care Program connects you with potential third-party service providers when care is needed unexpectedly. You understand and agree that, if you elect to enroll any preferred providers in your personal network, we cannot guarantee verification of their credentials.

**3.2 Third-Party Providers**  
The backup care services are not provided by us, but by third party service providers, and we do not control any third-party providers.

**3.4 Backup Care User Responsibilities**  
You represent that any information you provide us in connection with your use of or participation in the Backup Care Program is accurate and that you have the necessary rights and permissions to use and authorize us to use this information.

**4. Intellectual Property Rights**  
The Platform and its entire contents, features, and functionality are owned by Cariloop. You must not reproduce, distribute, modify, or create derivative works of, publicly display, or transmit any of the material on our Platform without our prior written consent.

**5. Trademarks**  
The Cariloop name and all related names, logos, product and service names, designs and slogans are trademarks of Cariloop. You must not use any such marks without prior written permission.

**6. Prohibited Uses**  
You may use the Platform only for lawful purposes and in accordance with these Terms of Service. You agree not to:
- Use the Platform in any way which violates any applicable law.
- Transmit any material which does not comply with the Content Standards.
- Impersonate any person.

**10. Content Standards**  
User Content must not:
- Contain material which is defamatory, obscene, or offensive.
- Promote illegal activity or impersonate any person.

**11. Copyright Infringement**  
We take claims of copyright infringement seriously. If you believe any materials accessible on or from the Platform infringes your copyright, please notify us.

**12. Automated Features**  
Certain features of the Services use automated systems to generate responses based on information you provide. These outputs may not reflect all options.

**13. No Medical, Legal, or Professional Advice; Reliance on Information Posted**  
The information presented on or through the Platform is for informational purposes only and does not constitute professional advice. Always seek the advice of a qualified professional with any questions you may have.

**14. Not for Emergencies**  
Do not rely on our Platform for emergency care. Always seek emergency help when needed.

**25. Limitation on Liability**  
In no event will Cariloop, its affiliates or their licensors be liable for indirect, incidental, special, or consequential damages arising out of or relating to these Terms of Service.

**26. Indemnification**  
You agree to defend, indemnify, and hold harmless Cariloop from any claims arising out of your violation of these Terms of Service.

**27. Arbitration; Waiver of Class Actions**  
Any disputes shall be resolved exclusively by final and binding arbitration.

**31. Entire Agreement**  
These Terms of Service constitute the sole and entire agreement between you and Cariloop.

**32. Your Comments and Concerns; Feedback**  
For questions or issues related to the Platform, contact us at support@cariloop.com.